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Overview

LoginShare is the name of the system and API in Fusion/Engage/Case that enables staff and user authentication against a separate system. With LoginShare you can integrate your Kayako product with your existing Intranet, LDAP (Active Directory) or any third party applications. Single sign-on enables centralized management of staff and user accounts from one single source. If you already have backend systems and user databases available, this enables you to let your users dive right in, without registering another account.

Configuring settings

The login share settings page is categorized into two parts

  1. Staff LoginShare Settings
  2. User LoginShare Settings

The various settings that comes under these two sections are described as follows:

Staff LoginShare Settings

Enable external authentication for staff

If enabled, all authentication requests for the staff will first be tried against the URL below based on the LoginShare API Specifications.

Staff LoginShare API name

Specify a title/name for this staff login share

Staff LoginShare API URL

Enter the staff LoginShare API URL

User LoginShare Settings

Enable external authentication for users

If enabled, all authentication requests for the support center users/clients will be checked against the URL below based on the LoginShare API specification

User LoginShare API name

Specify a title/name for this users/clients login share

User LoginShare API URL

Enter the users/clients LoginShare API URL

Click Update to save the changes made to the LoginShare settings.

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2 Comments

  1. Please, can you give an example with using PHP+cURL for login share?

  2. Including a link to the loginshare API docs on this page would be helpful.