If you would like to import helpdesk data from another vendor that is not listed here, please contact us and we will probably be able to arrange something.
| Helpdesk vendor | Version | Departments | Staff teams | Staff users | Users | Organizations | User groups | Tickets | Ticket macros | Ticket notes | Email queues | Knowledgebase | News |
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| Zendesk | N/A |  |
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| DeskPRO | 3.5 | |
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| Cerberus | 5 | |
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| osTicket | 1.6 | |
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| SpiceWorks | N/A | |
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| HelpSpot | N/A | |
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| Salesforce | N/A | |
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| Zira | N/A |
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| OTRS | 3 |
- Available
- Not available
- Under testing
If you are moving from another system and are still adjusting to Kayako terminology, you may find this guide useful: [DOCS:Kayako concepts and terminology].
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1 Comment
comments.show.hideJan 11, 2012
Leif Olofsson
Hej
We shall move from a self developed case system Kayako Resolve.
I shall try to load our history from the old Case system to Resolve. Please guide me what documentation to read and if there any standard script to use.
Thanks in advance
Regards
Leif Olofsson