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Languages can be exported from the system as language packs, exporting all of the customized phrases and actual phrases into one XML file. These XML files can be backed up, moved to other installations or shared.
This same XML file can also be imported directly into your Fusion, Resolve and Engage installation. You can download language packs that have been released by community members at the Kayako forums (http://forums.kayako.com).
In order to view and manage the language import and export, click Import/Export under Languages on the Options menu, as shown
Once you are in the Export section, you need to fill out the options so as to export the required language
|Language To Export||Select the language you wish to export|
Click Export after selecting the preferred language, and you will then be asked to save an XML file. This is the language pack data file, containing all of the language pack information and phrases.
Once you are in the Import section, you need to fill out the options so as to import the required language pack
|XML File to Import|| Click on the Choose File button to open up a file selector, that will allow you to select an XML language pack file form your hard disk drive.
|Method Of Import|| Select from the following two methods:
|Bypass Version Check|| If the language pack was exported from an older version of support desk or is obsolete from the one you are currently running, the system will return an error when you try to import the language pack unless you set this option to Yes. The system warns you in this way because sometimes language files change (phrases added or change) between versions.
Click on the Import button to proceed with the language pack import.