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Welcome to the documentation space for Kayako Fusion, Case and Engage.

How this is organized

Information

Sections

Quick start guide for all new Kayako customers.

Quick start

Installation, setup and upgrading guide (skip this if you're a Kayako On Demand customer).

Installation and upgrade guide

Helpdesk administrator's guide (configuring and customizing your helpdesk).

Administrator's guide

Staff user's guide (using the staff control panel, managing tickets).

Staff user's guide (http://wiki.kayako.com/display/DOCS/Staff+user's+guide)

Kayako Desktop guide (the staff user's desktop application for managing real-time support).

Kayako Desktop

Developer documentation.

Kayako Developer Resources

How to use and contribute to the Wiki.

Kayako Wiki

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