Welcome to the documentation space for Kayako Fusion, Case and Engage.
How this is organized
Quick start guide for all new Kayako customers.
Installation, setup and upgrading guide (skip this if you're a Kayako On Demand customer).
Helpdesk administrator's guide (configuring and customizing your helpdesk).
Staff user's guide (using the staff control panel, managing tickets).
Staff user's guide (http://wiki.kayako.com/display/DOCS/Staff+user's+guide)
Kayako Desktop guide (the staff user's desktop application for managing real-time support).
How to use and contribute to the Wiki.