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Upgrade Notes
For a full guide to updating your helpdesk, see Upgrading your helpdesk.
 | Backup before upgrading Remember to backup your data before performing an upgrade. |
Additional required upgrade steps:
| Check for template updates You will need to check for templates which need reverting. Your helpdesk may not function correctly if you do not restore your templates that are marked as Upgrade Revert Required. You can search for them in the Administrator Control Panel, under Templates. |
Change Log
Highlights
- Unified Search
- Export to Excel for Reports
Changes
New features and improvements
- SWIFT-2113 - Report export (Excel)
- SWIFT-2167 - Unified Search
- SWIFT-2053 - Use animated spinner to indicate searching
- SWIFT-2066 - Update end user license agreement
- SWIFT-2107 - Sort results by last created then by last updated
- SWIFT-2108 - Make it obvious to the user where items are coming from ('why has this appeared?')
Fixes
- SWIFT-651 - "Is typing" notification never disappears
- SWIFT-1858 - Column and label sorting issues
- SWIFT-1896 - Auto Complete errors using Internet Explorer in reports beta 2
- SWIFT-1993 - When starting a staff-to-staff chat, receiving end opens two chat windows
- SWIFT-2025 - Get rid of useless demomarkup and spacer images
- SWIFT-2034 - Table heading breakage (invalid colspan)
- SWIFT-2049 - Searching hammers MySQL server (probably improper indices?)
- SWIFT-2050 - No truncation on search results
- SWIFT-2052 - Ticket IDs not included in search?
- SWIFT-2090 - Unified search results obscured by search box
- SWIFT-2091 - Long search result list is well off screen in Chrome when scrolled to the top of the page
- SWIFT-2094 - Searching "for phrases"
- SWIFT-2181 - Setup halts with error: Specified key was too long; max key length is 1000 bytes
Advanced Change Log
Changed templates (between 4.30.750 and 4.40.830)
Template: clientcss
Replaced:
With:
Template: header
Replaced:
With:
Changed files (between 4.40.830 and 4.40.833)
A minor update was released shortly after 4.40.830. The following files were updated:
- __swift/library/KQLkql.js
- __modules/parser/config/class.SWIFT_SetupDatabase_parser.php
- __modules/livechat/config/class.SWIFT_SetupDatabase_livechat.php
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