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POST /Tickets/TicketSearch
 | API method available in version 4.01.220 This API method is either only available or was modified in Kayako version 4.01.220 (and above). You should update your helpdesk before relying on this method. |
Run a search on tickets. You can combine the search factors to make the search span multiple areas. For example, to search the full name, contents and email you can send the arguments as: query=John&fullname=1&email=1&contents=1
Post Variables
Red = required
| Name | Description |
|---|---|
| query | The Search Query |
| ticketid | If value is '1' then search the Ticket ID & Mask ID |
| contents | If value is '1' then search the Ticket Post Contents |
| author | If value is '1' then search the Full Name & Email |
| If value is '1' then search the Email Address (Ticket & Posts) | |
| creatoremail | If value is '1' then search the Email Address (only Tickets) |
| fullname | If value is '1' then search the Full Name |
| notes | If value is '1' then search the Ticket Notes |
| usergroup | If value is '1' then search the User Group |
| userorganization | If value is '1' then search the User Organization |
| user | If value is '1' then search the User (Full Name, Email) |
| tags | If value is '1' then search the Ticket Tags |
Response
An 'HTTP 200 OK' with the following XML payload:
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