Kayako Staff API

The Kayako Staff API lets developers build rich applications to connect to and manage the helpdesk.

It differs to the  Kayako REST API in that it respects staff, team and department permissions. The Staff API also supports regular session based authentication to the helpdesk using specific staff user accounts (whereas the REST API provides access to all of your helpdesk's data using an independent API key).

The Staff API is ideal for building clients (it's already used to support the Kayako Mobile applications) or connecting other CRM and back-office systems to your helpdesk.

• StaffAPI - Logging In
• StaffAPI - Logging Out
• StaffAPI - Fetching Information
• StaffAPI - Tickets
  • StaffAPI - Fetching Ticket Lists
  • StaffAPI - Fetching A Ticket
  • StaffAPI - Fetching Ticket Attachments
  • StaffAPI - Updating Tickets
  • StaffAPI - Custom Field Reference
  • StaffAPI - Search
  • StaffAPI - Polling Ticket Notifications
• StaffAPI - Live Chat
  • StaffAPI - Polling Visitor, Staff, and Chat Queue Data
  • StaffAPI - Fetching Detailed Visitor Information
  • StaffAPI - Synchronizing Live Chat Events
  • StaffAPI - Staff Chats and Invitations
  • StaffAPI - Proactive Chat Requests
  • StaffAPI - Uploading Files and Images
  • StaffAPI - Emailing a Chat Transcript
  • StaffAPI - Creating a Ticket from a Chat
  • StaffAPI - Banning a Visitor
  • StaffAPI - Adding a Note to a Visitor
  • StaffAPI - Changing Status
  • StaffAPI - Changing Avatar
  • StaffAPI - Refusing a chat
• StaffAPI - Phone
  • StaffAPI - Changing Phone Status
  • StaffAPI - Phone Recordings
• StaffAPI - Constants